Air Arabia-Best Airline Jobs in Damam(Saudi Arab) 2025
Position Overview
The Cabin Crew Administrator position at Air Arabia is an important bridge between cabin crew operations and administrative coordination. The position is a complex one that integrates operational management, performance management, regulation observance, and crew welfare. The administrator makes certain that every cabin crew member is fit to fly as per the law, well-trained, and compliant with GACA regulations as well as Air Arabia’s internal policies.
This job is located in Dammam, KSA, and Saudi Nationals are provided preference, supporting Saudi employment objectives.
Key Purpose
The overall purpose of this function is to:
Manage and support cabin crew employees from recruitment to day-to-day operations.
Ensure adherence to safety, legal, and operational requirements.
Support the induction, performance evaluation, and well-being of the crew.
Documentation and operational readiness are maintained at all times.
This role has a hybrid function—part operations, part human resources, and part administration—and is therefore well-suited for incoming cabin crew members who are moving into a more supervisory or ground-based HR/operations role.-Best Airline Jobs in Damam(Saudi Arab) 2025
Primary Responsibilities
The responsibilities may be divided into operational, administrative, HR, and compliance domains:
- Operational Oversight
Track crew rosters for conformance with regulatory minimums and operating needs.
Audit rosters for equitable and sufficient manpower distribution.
Perform daily evaluations, such as pre/post-flight performance checks, grooming, documentation, customer relations, and compliance with Standard Operating Procedures (SOPs).
Conduct crew briefings and debriefings, conflict management, and report follow-ups.
Coordinate with Crew Control in the event of absences and maintain the continuity of service.
This task demands a person with a good understanding of flight operations, aware of pre-flight preparation, service delivery, and flight crew behavior.
- Performance Management & Appraisal
Support performance appraisals, promotions, and upgrades (e.g., Cabin Crew to Cabin Supervisor).
Carry out flight assessments and give feedback to the crew.
Manage issues pertaining to grooming, attendance, sick leave, disciplinary issues, and commendations.
Support succession planning through mentoring and coaching young cabin crew.
Monitor sales performance and confirm that KPIs are achieved in terms of in-flight sales and service standards.
This entails leadership competencies, mentoring ability, and the capacity to give constructive feedback based on performance observed.
- Policy Management & Compliance
Maintain documentation, manuals, and memos up to date in line with GACA regulations and internal procedures.
Keep the crew accessible policy documentation in the Briefing Room.
Perform internal audits to verify compliance with aviation standards.
Monitor crew licensing, legality, and time limits.
The administrator should understand Civil Aviation Authority (CAA) needs, such as duty time limits, licensing, and safety requirements.
- Human Resources Support
Support the Cabin Crew Manager with recruitment, induction, and familiarization flight schedules.
Coordinate accommodation and transport logistics for new or current crew.
Maintain the health and wellbeing of cabin crew (hospital visits where necessary).
Facilitate training and development programs, e.g., refresher training or reward schemes.
This dimension of the job is aligned with more conventional HR functions and necessitates good interpersonal and organizational coordination skills.
- Reporting & Data Management
Compile detailed performance reports and analyses for management.
Track customer feedback data, sales reports, and crew performance records.
Audit cash handling, duty-free sales, and product inventory.
Collaborate with catering and duty-free business partners to coordinate products and services with customers’ requirements and revenue objectives.
The administrator should possess analytical abilities to monitor performance, detect problems, and suggest practical improvements.
- Customer Experience & Sales Monitoring
Utilize feedback from customers and crew members to improve the in-flight experience.
Guarantee that catering and duty-free products and services are congruent with stock availability, revenue objectives, and customer satisfaction.
Report sales or inventory discrepancies and work hand-in-hand with Alpha Catering and Duty-Free partners to resolve issues.
This involves a customer-centric approach, coupled with the capability to drive sales performance and induct service standards.
Qualifications
Academic Qualifications
Diploma or High School Certificate is acceptable.
A Bachelor’s degree in Travel, Tourism, or a related discipline is desirable.
Certifications
Should be in possession of an active Cabin Crew License issued by a reputable Civil Aviation Authority.
Skills & Knowledge
High-level Microsoft Excel and expertise in Microsoft Office are a must.
Excellent communication skills for reporting and performance assessment.
Strong knowledge of aviation regulations, particularly pertaining to crew licensing, time restrictions, and safety procedures.
English fluency is necessary; Arabic is a plus.
Experience Needs
6+ years’ experience as cabin crew, and a minimum of 3 years in the role of a Cabin Supervisor or Administrator.
Low-cost carrier experience is a plus.
Working knowledge of:
Flight operations procedures
Safety and security standards
Ground operations
Audit practices and reporting
Experience in dealing with crew performance, customer problems, and emergency scenarios with poise and authority.
Preferred Attributes
Customer service oriented with diplomacy and tact.
High level of time management and organizational ability.
Can deal calmly and professionally with emergency or conflict situations.
Proactive and reliable with excellent problem-solving skills.
Presentable and professional in appearance.
Can coach and mentor to company standards.
Self-motivated with a results-oriented attitude.
Work Environment & Equipment
Cabin Crew Administrator works on-ground and onboard, performing daily inspections, briefing, and flight checks.
The position entails data analysis, policy documentation, and crew support operations.
It is not an 9-to-5 office job—it demands shift flexibility, typically with early morning, late night, and weekend hours.
Why This Job Matters
This role has a direct impact on:
Cabin crew performance
Flight safety and quality of service
Customer experience
Onboard revenue (catering, duty-free sales)
Compliance with aviation regulations and internal procedures
The Cabin Crew Administrator plays a key role in ensuring service excellence and operational efficiency in Air Arabia’s flight operations.
Summary
The Cabin Crew Administrator with Air Arabia is the perfect job for an experienced cabin crew person looking for a career shift into a leadership and administrative role. It mixes crew management, policy implementation, operational management, and customer service planning.
This is not an office job—it’s a high-responsibility, dynamic role that includes decision-making, mentoring, and compliance monitoring. With Saudi Nationals preferred for the role, it aligns with the Kingdom’s localization objectives while providing career development in aviation management.
